Terms and Conditions

  1. Parties
    1. The “Company” means DJO UK Ltd.
    2. The “Customer” means the person, firm or company buying goods from the Company to whom the goods are to be invoiced (unless the context otherwise requires) and any person to whom or for the benefit of whom the goods may be delivered.
    3. The “Goods” means the goods described on our invoice.
  2. Orders
    1. In the UK, credit account customer orders with a value of less than £50.00 (excluding VAT, net discounts) will incur a £7.50 delivery charge. In the Republic of Ireland, credit account customer orders with a value of less than €50.00 (net discounts) will incur a €10.00 delivery charge.
    2. Any orders submitted, or variations made orally must be confirmed in writing within 5 days.
    3. All orders are to be forwarded to the address below.
    4. V.A.T. Exemption – Buyers who qualify for exemption from paying V.A.T. should include a valid V.A.T. exemption certificate (or other documentation approved by the Customs and Excise for the purpose) with each order.
    5. Orders to non-credit account customers require payment to accompany the order before the Goods can be despatched.
  3. Quotations
    Any estimate or quotation shall comprise an invitation to treat and will remain open for a period of 30 days provided that the Company has not previously withdrawn it.
  4. Specification
    Every effort is made to ensure our catalogue descriptions and illustrations are clear and accurate. All colours and sizes are approximate. The reproduction of colours is as accurate as photographic and printing processes allow. Due to our policy of continual improvement, some products may vary from those described. The company reserves the right to amend the specifications, construction and/or design without prior notice.
  5. Prices
    1. All prices quoted are exclusive of Value Added Tax.
    2. The Company reserves the right to vary the price of the Goods to take account of any increases in the cost of raw materials, manufacture, packing, transport, wages or otherwise.
    3. Prices charged will be those effective at the date of receipt of Customer order.
  6. Payment
    1. Unless the Company otherwise agrees, settlement is due within 30 days of date of invoice to DJO UK Ltd at the address below.
    2. The Company reserves the right to charge interest on all overdue payments and outstanding balances at the rate of 3% per month.
    3. The Customer shall not be entitled to withhold payment either wholly or in part once the same has become due except where expressly agreed with the Company.
    4. Non-credit account customers and sales to members of the public require either payment of a pro-forma invoice or payment to accompany the order before the Goods will be dispatched.
  7. Delivery / Carriage Charges
    1. Unless the Company otherwise agrees, delivery shall be made to the delivery point specified in the order.
    2. Stated delivery times are an estimate on the part of the Company and shall not be binding upon the Company which shall not be liable for any costs or damages caused by reason of any delay in delivery.
    3. The Company reserve the right to make delivery by instalments and to tender a separate invoice in respect of each instalment.
    4. Orders received before 3.00pm Monday to Friday will only be dispatched the same day for UK customers with credit accounts that do not have overdue payments.
    5. This is subject to products being in stock and does not apply to custom manufactured products and non-stock items. Delivery will be on a next day basis with some exceptions. Deliveries to remote areas of Scotland and the Republic of Ireland may take up to 72 hours.
    6. Standard Delivery Charges
      1. All deliveries to UK residential addresses including webshop orders and drop ship addresses will incur a delivery charge of £7.50
      2. Timed and Saturday deliveries can be arranged at a cost. This will be detailed at the time of ordering.
      3. Oversized items are subject to additional delivery and handling charges, regardless of the value of the order.
    7. Oversized products are delivered to a ground floor location and are not installed in-situ. Should additional delivery services be required, they must be specified at the time of order and may be subject to additional costs.
    8. Delivery for custom manufactured products may vary from 1 week to 6 weeks from date of order.
    9. Spare parts, unusual sized products and special-order items can take between 10 and 15 working days for delivery.
  8. Cancellations
    1. No notice of cancellation of an order shall be valid unless given in writing and agreed to by an authorised representative of the Company.
    2. If written notice of cancellation is received by the Company, the Company reserves the right to levy a cancellation charge up to 50% of the amount of the order.
    3. If the contract provides for delivery by instalments, each instalment shall be deemed to be the subject of a separate contract, and non-delivery or delay in the delivery of any instalment shall not entitle the Customer to repudiate the contract as regards the balance.
  9. Passing Of Title
    The legal title to the Goods shall not pass to the Customer until all sums due or payable by the Customer to the Company whether in respect of the Goods or otherwise have been received by the Company.
  10. Passing Of Risk
    The risk in the Goods shall pass to the Customer when the Goods are tendered for delivery at the delivery point specified in the order. In the event that the Goods are collected by the Customer from the Company, the risk of the Goods shall pass to the Customer when they are loaded onto the vehicle of the Customer or of his carrier or other agent.
  11. Warranty
    The Company warrants that the Goods shall at the time of delivery correspond to the specifications published by the Company when used for purposes for which goods of that type are ordinarily used. In the absence of any such published specifications applicable to the Goods, the Company warrants that the Goods shall at the time of delivery be of merchantable quality. If the Goods do not conform to that warranty, the Company will, at its option:
    1. Replace the Goods found not to conform to the warranty;
    2. Bring the Goods into conformity with the published specifications of the Company or (as the case may be) merchantable quality; or
    3. Take back the Goods found not to conform to the warranty and refund the appropriate part of the purchase price.
  12. Force Majeure
    The Company shall not be liable for any loss or damage caused by circumstances beyond the Company’s control, including but not limited to, an act of God, war, civil disturbance, governmental restrictions, import or export regulations, industrial disputes and difficulties in obtaining labour or materials. Should any such event occur, the Company might cancel or suspend this contract without incurring any liability for any loss or damage caused.
  13. Notice Of Damage, Non-Delivery Or Wrong Delivery
    1. The Company gives no guarantee of the exact quantity of goods delivered, and in the event that quantity of Goods delivered does not correspond with the quantity stated on the order the customer shall only be liable to pay for the quantity delivered.
    2. If upon receipt the Goods appear damaged or incomplete, please indicate on the carrier’s documentation and notify our Customer Services Department of the situation no later than 3 days after delivery. If in doubt, please sign the carrier’s documentation “Unchecked”. Should an expected consignment not arrive, please notify our Customer Services Department within 21 days from date of invoice, failing which the company shall be under no liability for non-delivery.
    3. Any surplus goods delivered shall remain the property of the Company, and the Customer shall take all reasonable precautions for the safe custody and protection of such surplus goods until the time of their removal by the Company.
    4. In the event of goods being wrongly delivered, under no circumstances shall any goods be returned to the Company without its prior consent, otherwise liability is not accepted. The Company will issue a Returns Authorisation Number (RAN) and this must be marked on the exterior of every package returned. Returned Goods must be suitably packaged for transportation by the carrier. Goods received without suitable packaging will not be credited. Where the Company has made the error, full credit will be given on uplifted goods in good condition.
    5. The Company is under no obligation to accept goods for return, e.g. in the case of Customer ordering error, surplus stock, etc., but where it agrees to do so the following handling charges will apply:- 30 days of delivery, no restocking fee 31 Days – 365 Days of delivery, a 15% restocking/packaging fee Over 12 months of delivery, no credit will be given. The Customer will arrange carriage and pay all freight charges. The Customer should obtain a Returns Authorisation Number, which should be marked clearly on each package being returned. Only complete units of sale may be returned, and all goods are to be in good condition. The Customer will be liable for a 15% restocking fee for any goods returned in a non-saleable condition or with missing accessories, regardless of the number of days since delivery, with the balance of the goods being paid for in full by the Customer.
    6. Refused Deliveries – We reserve the right to make a carriage charge plus 15% handling charge on all consignments which are tendered for delivery and refused without justification. Goods returned in a non-saleable condition will be paid for in full by the Customer. Goods should not be returned without the prior agreement of the Company.
    7. Only unused and complete goods may be returned, and they must be undamaged, complete with all accessories and less than 12 months old. Goods not conforming to these criteria will not be accepted for credit. The Company reserves the right to dispose of any non-saleable and non-creditable returned goods.
    8. Custom manufactured products and non-stock products are non-returnable.
  14. Disputes And Set-Off
    Any liability of the Company under the contract shall be subject to and conditional upon the due performance and observance by the Customer of all its obligations under these conditions. Subject to these conditions, the Customer shall not be entitled to withhold or delay payment or exercise any right or set-off whatsoever and howsoever arising or arisen which might otherwise be available to it.
  15. Copyright
    All copyrights shall remain the property of the Company alone unless otherwise expressly agreed in writing with the Customer. All product images remain the property of the Company and may not be reproduced in print or electronic format without the express written permission of the Company.
  16. Retail/Reselling
    Reselling of DJO branded products is forbidden without written consent from the Company.
  17. Patent Rights
    The Customer warrants that any instructions furnished or given by the Customer shall not be such as will cause the Company to infringe any letters patent or trademark or other intellectual property right in execution of the Customer’s order and shall indemnify the Company against all actions, costs, claims and such demands arising therefrom to the extent that such instructions lead to such infringements.
  18. Government Charges
    The Customer will reimburse the Company for any increase in tax or governmental charge, or for any new tax or governmental charge hereafter becoming effective which the Company may be required to pay to any government upon the sale, production, or transportation of the Goods and which has the effect of increasing the cost of the Goods sold hereunder.
  19. Assignment
    This contract is personal to the Customer and may only be assigned by it with the prior written consent of the Company.
  20. Bankruptcy / Liquidation
    If the Customer being an individual (or, when the Customer is a firm, any partner in that firm) shall at any time become bankrupt, or having a receiving order made against them or shall make any composition or arrangement with or for the benefit of the creditors or if the Customer, being a company, an order for winding up is made or a resolution for winding up is passed or if a receiver or manager is appointed on behalf of a creditor or otherwise, the Company shall have the right to stop Goods in transit, to suspend further deliveries and to determine any subsisting contract with the Customer and (in any case where title to the Goods has to be passed to the Customer but payment is due and has not been made) the Company shall have a lien over the Goods and right of resale, provided that any such action shall be without prejudice to any right or claim the Company may have against the Customer.
  21. Customer Care
    In our quest to “Never Stop Getting Better”, we may from time to time monitor and record customer communications. This is for internal training purposes only and the confidentiality of our Customers and their transactions will be fully protected at all times. By accepting these terms, the Customer gives permission for the Company to access/share this and other personal information with other service providers in connection with the Customer’s purchase. The Customer agrees that such service providers may contact the Customer at the addresses and number(s) provided. The Company collects, uses, discloses and protects the Customer’s personal information in accordance with its privacy policies and applicable data protection law. The Customer can request access to its personal information, correct any errors in that information, or withdraw its consent at any time by contacting the Company in writing at the address below.
  22. Personal Callers
    We regret that we are unable to deal directly with personal callers to our office.
  23. Terms and Conditions Terms
    and conditions quoted in this catalogue supersede all previous terms and conditions unless otherwise stated.
  24. Company Details
    DJO UK Ltd 1a Guildford Business Park
    Guildford, Surrey GU2 8XG
    Tel: +44 (0) 1483 459659
    Fax: +44 (0) 1483 459470

    Company Registration Number: 4276829,
    VAT Registration Number: 785 0868 83,
    Eire VAT Registration Number: IE 998 7359 J