Patient Experience

Contributed by Mark Callanen, PT, DPT, OCS How important is the communication between staff and patients in a facility? A recent patient satisfaction poll taken by Medicare.gov stated that all

Learn how your clinic’s atmosphere, cleanliness, and appearance impact patient satisfaction, retention, and first impressions—and why a welcoming environment matters.

Learn how negative staff behavior affects patient satisfaction, team morale, and clinic success, and why addressing workplace tension is essential for practices.